A New Type of Enterprise Knowledge Management Performance Measurement Index System and Triangular Fuzzy Measurement Model

Abstract

To promote the knowledge management of enterprises more effectively and enhance the market competitiveness of enterprises, this paper analyzes the enterprise knowledge management performance measurement index system and the measurement model in response to the problems existing in theknowledge management performance analysis process. This paper first discusses the principles needed to be followed in terms of the index selection in the process of enterprise knowledge management performance measurement and selects the measurement index of enterprise knowledge management performance under the guidance of index selection principles. Then, this paper establishes the enterprise knowledge management performance measurement index system with hierarchical structure on this basis. Finally, considering the multiform fuzzy information existing in the process of enterprise knowledge managementperformance measurement and to achieve the effective measurement of enterprise knowledge management performance, this paper establishes a type of knowledge management performance measurement model based on triangular fuzzy number, which realizes the measurement and analysis of the integrity and comprehensiveness of enterprise knowledge management performance.